Exchange and Return Policy

Exchange and Return Policy

At "Roseberry Saudi Arabia" Store, we prioritize a satisfying shopping experience for our customers. Our store guarantees that all products are new, unused, and undamaged.

1.Exchange and Return:

•In accordance with consumer protection laws, cosmetic and personal care products cannot be exchanged or returned to ensure everyone’s safety.

•Our policy prohibits the exchange or return of all products if they have been opened, except for products with the "Golden Guarantees" label.

•If the order is received damaged or incorrect, the customer has the right to return the order, and "Roseberry Saudi Arabia" Store will bear all shipping costs. The customer must contact our customer service at (0538333408) within three days of receiving the order.

2.Order Cancellation:

•Customers can cancel their order if it has not been shipped yet. If the order has been shipped, the customer will be subject to the exchange and return policy stated above.